How do I order a pair of KIVI shoes?

We open orders only twice a year to keep production truly handmade and limited. The exact dates are announced online in advance through our website, and Instagram. On those dates, you’ll be able to secure your spot by booking directly.

Why do you only take orders twice a year?

Every pair of KIVI shoes is handmade to order. Limiting orders ensures we can give the right amount of time and attention to each pair, without compromise.

How long does it take to make my shoes? Each pair of KIVI shoes is crafted entirely by hand, to uncompromising standards of precision. This process cannot be rushed. From raw hide to finished shoe, every step is refined to the highest standard. On average, your shoes will take up to 6 months to complete. We’ll share a personalised timeline once your order is confirmed, so you know exactly when to expect your pair.

Where are KIVI shoes made?

Every pair is handmade in England, using traditional shoemaking techniques and premium materials.

Can I choose colours or materials?

Yes. KIVI offers a carefully selected palette of leathers, suedes, stitching, laces & personalised lettering. You’ll be able to customise your pair when ordering. We’ll work with you to choose the right details, offering guidance on durability of materials, maintenance, and style along the way.

Do you take international orders?

Yes, we operate Worldwide.

Is shipping included?

UK orders include complimentary tracked shipping.

Europe £10 tracked delivery

USA & Rest of World £25 tracked delivery

Can I pre-order or join a waiting list?

Yes - you can register your interest at any time on our Waiting List page. We’ll notify you ahead of our next order window so you can secure your place. You can also sign up to our newsletter for up-to-date information.

How do I get my feet measured?

If possible, we really recommend an in-person fitting — this gives the most accurate result.

If that’s not possible, we’ll send you a measuring kit with simple tools, and an online guide. Once you’ve submitted your measurements, we’ll review them before crafting your shoes.

Are KIVI shoes sustainable?

We believe in quality over quantity - creating fewer, better products that last. Each pair is made to order, minimising waste and ensuring responsible use of materials. KIVI shoes can be re-soled and reheeled.

Do KIVI offer a repair service?

Yes we offer an official KIVI repair service, including re-heels and full resoles. These services help maintain the integrity and performance of your shoes for years to come.

Re-heel service - Turned in birchwood  £85

Full resole & re-heel £230

UK Shipping - £12.00 

ROW Shipping £25.00

With the right care and maintenance, your KIVI shoes can continue supporting your lifting for years to come.

Do KIVI offer a warranty?

Every pair of KIVI shoes are handmade in England, to uncompromising standards. We’re proud of our craftsmanship, which is why your shoes are protected by a 2-year-warranty from the date of delivery.

This warranty covers:

• Stitching failure

• Defective leather or suede

• Issues with the sole attachment

The warranty does not cover:

• Normal wear and tear

• Damage caused by misuse or lack of care

• Fit issues resulting from incorrect self-supplied measurements

As each pair is made-to-measure, we can’t accept returns for refunds or changes of mind.

Warranty return process

If you ever need to return your shoes under warranty, here’s how the process works:

1. Contact Us First

• Email us at info@kiviperformance.co.uk with your order details and a short description of the issue.

• Please include clear photos of the shoes so we can assess the problem quickly.

1. Approval & Instructions

• We’ll confirm whether the issue falls under warranty.

• If approved, we’ll provide you with return instructions and our workshop address.

1. Packaging & Sending

• Package your shoes securely, ideally in the original shoebox.

• Clients are responsible for the cost of sending shoes back to us. We recommend using tracked postage.

1. Assessment & Repair

• Once received, we’ll inspect your shoes by hand.

• If the claim is valid, we’ll carry out the repair.

1. Return to You

• KIVI covers the cost of shipping your repaired shoes back to you.

• We’ll notify you as soon as your shoes are on their way home.